FAQs

Do you need an existing account with Rinkit.com.au in order to register on Rinkit Wholesale?

No, you do not need an account with Rinkit.com.au in order to have an account with Rinkit wholesale, however it can come in handy to determine your suitability to trade from looking into your previous order history on Rinkit.com.au.

I have signed up to trade but I can’t see any prices, what do I do?

You will be unable to see pricing or place orders on Rinkit Wholesale until your account has been authorised by a Trade Account Representative. We aim to contact you within 1 business day using the number you have provided on your account application.

A product I wish to order is out of stock, when will this be back in?

Unfortunately, due to the popularity of our products we do occasionally go out of stock. You can ask your Trade Account Manager to check when these are due back in. To make things easier, you can even sign up to receive a notification on the day it arrives back in stock.

I can’t remember my password, how can I change it?

You should see a link to change your password below the login credentials. Alternatively, contact your Trade Account Manager or email trade.australia@rinkit.com and someone will be able to assist you.

Do you offer credit accounts?

Currently Rinkit wholesale do not offer trade credit accounts. If this changes your trade account representative will inform you.

I have just placed an order, when will I receive my VAT invoice?

You should receive your VAT invoice via email once your order has been dispatched and processed within 24 hours. If for some reason this does not arrive within that time, please contact your Trade Account Manager or email trade.australia@rinkit.com.

How long will my order take to arrive?

We aim to dispatch all trade orders as soon as we can. Shipping is FREE to business addresses in Metro Melbourne and charged separately at cost to all other locations. Your order will arrive as quickly as possible.

How can I track my order?

Once your order has been processed, you will be given a unique tracking number from one of our trusted couriers. This should arrive via email once your order has been dispatched. Alternatively, you can contact your trade account manager for these details.

What payment options do you offer?

At the checkout stage on Rinkit wholesale we offer various payment options. These payment options include Debit, Credit and AMEX.

Can I have a Pro-forma Invoice and pay by bank transfer?

If you require a Pro-forma invoice and prefer to pay via bank transfer or BAC’s please contact your Trade Account Manager to discuss this.

I no longer need my trade account, how do I close it?

If you no longer require your Rinkit wholesale account, please email trade.australia@rinkit.com and make a request to close your account where a Trade Representative will be able to arrange this for you.

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